Do all Jackson Hewitt offices offer Drop-Off service?

Drop-Off service is available at all participating Jackson Hewitt locations. Please contact your nearest Jackson Hewitt office to confirm participation.

Do I need to book an appointment before dropping off my document?

To limit the number of people in an office at any given time, we ask that you please contact your nearest Jackson Hewitt location to schedule time to drop off your tax documents.

Is there an additional fee for Drop-Off service?

No, there is no additional fee for Jackson Hewitt’s Drop-Off Service.

Will using Drop-Off service decrease my tax prep fees since I am not meeting with a Tax Pro?

Drop-Off service is part of the Jackson Hewitt tax prep experience as an option for clients wishing to limit the time spent in an office in light of the Coronavirus (COVID-19). You will still have the full attention and service of your Tax Pro, instead by phone. Using this service will not impact your tax prep fees.

Will my usual Tax Pro be able to work on my return with Drop-Off service?

Yes, if your usual Tax Pro is available. Book your appointment with your Tax Pro and let them know you will be using the Drop-off service to submit your tax documents.

Can I use e-signature to sign my return?

Yes, create or sign into your MyJH account to confirm your identity and enable e-signature after you have used the Drop-off service and your Tax Pro has completed your tax return.

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Drop off and go

Drop-off is perfect for busy lives. Stop by with your documents at any of our other locations. Your Tax Pro take it from there!

We make it easy.

1

Drop off your docs

Make an appointment to drop off your tax docs with an expert Tax Pro.

Get your personalized document checklist
2

Your Tax Pro will reach out

Your Tax Pro will schedule a 15-minute call to go over your return and answer your questions.
3

Sign and relax

E-sign or come in and sign your return. We make it easy to track your return right from MyJH account.

Book my appointment

We'll handle your returns. You focus on life.

Your expert Tax Pro will prepare your taxes
Get your biggest refund, guaranteed
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Answers to frequently asked questions

Bring your tax documents to your nearest Jackson Hewitt Office. A Tax Pro will place your documents and completed Client Data Sheet into a secure envelope. You will be given a Customer Tear Sheet with the name of the Tax Pro who collected your tax documents and an estimated time it will take to finish your taxes. A Tax Pro will work on your return and contact you to come back in for quick review and signature.

Returning clients can use their MyJH account to upload copies of tax documents and download the Client Data Sheet. Upload copies of your tax documents along with your completed Client Data Sheet into your MyJH account. A staff member will verify receipt of your paperwork within 24 hours (call us if you don't hear anything). A Tax Pro will work on your return and contact you to come back in for quick review and signature.

Some Jackson Hewitt offices may offer secure mail slots or other features that allow you to drop off copies of your tax documents without direct interaction with anyone. A staff member will verify receipt of your paperwork within 24 hours. A Tax Pro will work on your return and contact you to come back in for quick review and signature. Please contact your nearest Jackson Hewitt location for specific information.

When every dollar matters, it matters who does your taxes™

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Our Tax Pros will connect with you one-on-one, answer all your questions, and always go the extra mile to support you.
WE GOT YOU

We have flexible hours, locations, and filing options that cater to every hardworking tax filer.
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